Access St.Helens
Book and Pay for Council Services Online

To use this facility you must register your details with us first, in order to attain a secure sign on to our services.

You need only do this once as your details will be retained and will enable you to purchase / request any services available at a later date , without having to re-enter your personal details.

Full guidance is provided to help you do this , and information is available to tell you what we do with your details once you have registered with us. 

Online Services
Contact the Council

We are committed to delivering an excellent service to you as our public, but we know things can and do go wrong.

If you have been unhappy in how we have delivered a particular service to you, then we need to know so that we can put things right. Complaints will be directed to the appropriate service and we will get back to you with the outcome as soon as possible.

We would also like to hear any suggestions you may have about any of our services and how we deliver them to you. If you feel your enquiry or need has been dealt with well, please tell us about it so that we can acknowledge the good work by our staff.

Your comments are important to us, whether they be good or bad, it will help us improve our service to better meet your needs.

There are lots of ways to give us your feedback. You can do it by letter, by phone, by fax or email.

To help you do this online we have set up a specific online form, from which you can select an entry that best meets your Feedback. 

Make a comment about Council Services
Make a compliment about Council Services
Make a complaint - general Council Services
Make a complaint - Adult Social Care and Health
Make a complaint - Children and Young People's Services
Make a Freedom of Information Request
Tell us what you think about our web site
Downloadable forms
We are currently developing as many of our services as possible to be available to you online via the website. However, if you want to download a form to complete and return to us we have a full list available via the link below.
View our downloadable forms
Emergency Services
Merseyside Police in St. Helens
Merseyside Ambulance Service
Merseyside Fire and Rescue
St. Helens Primary Care Trust
Enquire Online
Benefits Calculator
Business Rates
Family History
Library Catalogue
St.Helens History
Jobs Online
Council Vacancies
Job Centre
Pay your Council bills Online
This online payment facility allows you to pay bills securely and directly to the Council for the following services.
Business Rates (NNDR)
Careline
Council Tax
General Debtors Accounts
Housing Debtor Account
Housing Benefit Overpayment Account
Mortgages
Periodical Income Account
Social Services Fairer Charging
Council Tax - Pay by Direct Debit
Planning Online
Planning Portal
Planning Advice for Communities and Local Government
Make a Planning Application
Local Development Plans
Report it Online

This facility uses a general form which allows you to report details of an issue that you wish to bring to the Council's attention.

To help you do this we have included a list of topics from which you can select the most relevant to your issue.

In general, topics relate to Refuse, Streets, Roads, Environment and there is provision for you to report Private and Confidential matters. 

Report It Form
Request it Online
Request a Bulky Rubbish Collection
Request a New Household Waste Bin
Request a Recycling Bin
School Admissions Online

Apply online for your child's Nursery, Primary or Secondary School place. You will need to register to the site to enable us to process your application.

Each screen has guidance to help you through the online application process. 

School Admissions Application
St. Helens on the Web
St. Helens Chat
The Learning Zone
St. Helens Reporter
St. Helens Star
St. Helens Carers
Helena Housing
Children's Services Directory
Useful Links
Replace or Apply for a Passport
Book a driving test or theory test
Take a mock driving test
Buy a Television License
Find Local Childcare
World of Glass
The Citadel
St. Helens Rugby League Football Club
St. Helens College
Tax Credits Online
Tax Self - Assessment Online
Transport Information
Merseytravel