- Book and Pay for Council Services Online
- Contact the Council
- Downloadable forms
- Emergency Services
- Enquire Online
- Jobs Online
- Pay your Council bills Online
- Planning Online
- Report it Online
- Request it Online
- School Admissions Online
- St. Helens on the Web
- Useful Links
- Book and Pay for Council Services Online
To use this facility you must register your details with us first, in order to attain a secure sign on to our services.
You need only do this once as your details will be retained and will enable you to purchase / request any services available at a later date , without having to re-enter your personal details.
Full guidance is provided to help you do this , and information is available to tell you what we do with your details once you have registered with us.
- Online Services
- Contact the Council
We are committed to delivering an excellent service to you as our public, but we know things can and do go wrong.
If you have been unhappy in how we have delivered a particular service to you, then we need to know so that we can put things right. Complaints will be directed to the appropriate service and we will get back to you with the outcome as soon as possible.
We would also like to hear any suggestions you may have about any of our services and how we deliver them to you. If you feel your enquiry or need has been dealt with well, please tell us about it so that we can acknowledge the good work by our staff.
Your comments are important to us, whether they be good or bad, it will help us improve our service to better meet your needs.
There are lots of ways to give us your feedback. You can do it by letter, by phone, by fax or email.
To help you do this online we have set up a specific online form, from which you can select an entry that best meets your Feedback.
- Make a comment about Council Services
- Make a compliment about Council Services
- Make a complaint - general Council Services
- Make a complaint - Adult Social Care and Health
- Make a complaint - Children and Young People's Services
- Make a Freedom of Information Request
- Tell us what you think about our web site
- Downloadable forms
- We are currently developing as many of our services as possible to be available to you online via the website. However, if you want to download a form to complete and return to us we have a full list available via the link below.
- View our downloadable forms
- Emergency Services
- Merseyside Police in St. Helens
- Merseyside Ambulance Service
- Merseyside Fire and Rescue
- St. Helens Primary Care Trust
- Enquire Online
- Benefits Calculator
- Business Rates
- Family History
- Library Catalogue
- St.Helens History
- Pay your Council bills Online
- This online payment facility allows you to pay bills securely and directly to the Council for the following services.
- Business Rates (NNDR)
- Careline
- Council Tax
- General Debtors Accounts
- Housing Debtor Account
- Housing Benefit Overpayment Account
- Mortgages
- Periodical Income Account
- Social Services Fairer Charging
- Council Tax - Pay by Direct Debit
- Planning Online
- Planning Portal
- Planning Advice for Communities and Local Government
- Make a Planning Application
- Local Development Plans
- Report it Online
This facility uses a general form which allows you to report details of an issue that you wish to bring to the Council's attention.
To help you do this we have included a list of topics from which you can select the most relevant to your issue.
In general, topics relate to Refuse, Streets, Roads, Environment and there is provision for you to report Private and Confidential matters.
- Report It Form
- Request it Online
- Request a Bulky Rubbish Collection
- Request a New Household Waste Bin
- Request a Recycling Bin
- School Admissions Online
Apply online for your child's Nursery, Primary or Secondary School place. You will need to register to the site to enable us to process your application.
Each screen has guidance to help you through the online application process.
- School Admissions Application
- St. Helens on the Web
- St. Helens Chat
- The Learning Zone
- St. Helens Reporter
- St. Helens Star
- St. Helens Carers
- Helena Housing
- Children's Services Directory
- Useful Links
- Replace or Apply for a Passport
- Book a driving test or theory test
- Take a mock driving test
- Buy a Television License
- Find Local Childcare
- World of Glass
- The Citadel
- St. Helens Rugby League Football Club
- St. Helens College
- Tax Credits Online
- Tax Self - Assessment Online
- Transport Information
- Merseytravel
