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Council Job Vacancies

Welcome to St.Helens Council's Job Vacancies. Please follow the instructions on each individual form to complete your application. Completed forms will be submitted automatically to the appropriate team for processing and you will be notified should your application proceed to interview.


Job title:
Contact Cares Advisors
Job reference:
People's Services
SCP 22 - 25
From: 21,074 To: 23,111 per annum
37 per week
Closing date:


St Helens Cares is the new approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and improving the place as a whole. St Helens Council is proud to be part of this partnership.

Key to this vision is Contact Cares; a new service which aims to simplify the way we access health and social care services from nursing assessment to social care; reablement to audiology, safeguarding to occupational therapy (medicines management.)

Based at Nightingale House (Whiston Hospital site), our Contact Cares Advisors customer service centre will operate within a multi-disciplinary health and social care setting from 8am to 10pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact. The vision is that by the end of 2018, this will all be delivered via one telephone number.

Your role will be to provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries.

You will have experience of working in a customer focussed environment with confident and clear communication skills. You will also be resilient and able to appropriately deal with sensitive, emotive and challenging health and social care matters.

You will work on a shift rota which operates between 8am and 10pm, including weekends (4 weeks in 14 weeks) and bank holidays.

Working for St Helens Council:

We will provide you with the necessary training and support including adult and children safeguarding processes, system training, non complex assessment training and much more to enable you to successfully undertake the role. As the service continues to develop, on-going training will be provided.

We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.

We seek to create a positive and open working environment.

We offer attractive salary and relocation package

We offer an excellent pension scheme

For an informal chat please contact Paula Duffy, Team Manger on 01744 674383 or Lisa Birtles, Service Manager - Contact Cares on 01744 675470

This Authority is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

When applying for this vacancy, you have the following options

For an application form and further details contact:

When requesting an application form please state your name, your address, the job you are interested in and the job reference number.
The Council's official job application form must be completed in all cases. CVs should not be submitted as a replacement.