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Council Job Vacancies

Welcome to St.Helens Council's Job Vacancies. Please follow the instructions on each individual form to complete your application. Completed forms will be submitted automatically to the appropriate team for processing and you will be notified should your application proceed to interview.


Job title:
Customer Services Officer
Job reference:
Corporate Services
SCP 22 - 25
From: 20,456 To: 22,434 per annum
37 hours per week
Closing date:


We have an immediate vacancy for a highly motivated individual who wants to play a key part in the delivery of customer services to the residents of the borough, as an experienced Revenues and Benefits Customer Services Officer.

The post holder will be based within our Contact Centre Revenues & Benefits Team, in a frontline role responsible for the delivery of Benefits and Council Tax advice to our residents, located in our town centre based contact centre.

We are looking for an individual with skills and experience as follows:
At least 2 years experience working with a Local Authority Revenues and Benefits Section or
Excellent understanding of Housing Benefit and Council Tax legislation.
Experience of working within a customer-focused front-line service, preferably in Local Government
Good telephone and communication skills
The ability to deliver high quality, customer focused advice
Experience of Academy / Anite IT systems
Good problem solving and decision making skills

NVQ level 3 Customer Care is desirable, although not essential with experience as stated above.

Closing Date - 23rd January 2017

When applying for this vacancy, you have the following options

For an application form and further details contact:

When requesting an application form please state your name, your address, the job you are interested in and the job reference number.
The Council's official job application form must be completed in all cases. CVs should not be submitted as a replacement.