Welcome to St.Helens Council's Job Vacancies. Please follow the instructions on each individual form to complete your application. Completed forms will be submitted automatically to the appropriate team for processing and you will be notified should your application proceed to interview.
We are seeking an enthusiastic, conscientious and dedicated individual to join our busy Benefits and Local Taxation recovery team, based at Wesley House.
The purpose of the role is to assist with the prevention, control, monitoring and recovery of Housing Benefit overpayment and outstanding Council Tax. The role of the Recovery Officer will be to collect sums owed, in accordance with the Council's Debt Recovery policy. You will be expected to be in daily contact with members of the public, other organisations and Council departments when necessary, in matters relating to recovery.
You should ideally have experience of working in Local Government, have knowledge of Housing Benefit and Council Tax and the use of the Capita One Revenues and Benefits system. It is essential that you have experience of working in a busy office environment, have excellent organisational, communication and computer skills and experience of debt recovery methods and engagement.
It is also essential that you are able to cope with a demanding workload, work to tight deadlines and be able to support other team members. You must be flexible in your approach to work in order to meet the needs of the service and have a desire to develop and learn further skills.
This post is subject to basic disclosure.
For an application form and further details contact:
When requesting an application form please state your name, your address, the job you are interested in and the job reference number.
The Council's official job application form must be completed in all cases. CVs should not be submitted as a replacement.